CargoConnect Email Service

This facility allows users to check the status of their consignments at no charge via Internet e-mail. An e-mail request (formatted as described below) is sent to CargoConnect, which converts it into a standard message and sends it to the airline. When the answer is received, it is converted into a plain text rendition of the tracking web page or into XML or Cargo-IMP, and sent to the user.

As the information returned comes directly from the appropriate airline's central system, it is the best available at that time.

The facility is particularly useful as a way to keep a user's consignment management system automatically up-to-date, by having it generate request e-mails at key points in the consignment's life-cycle. Please contact us if you would like more information on packages that will help to integrate your inventory system with CargoConnect, via e-mail.

For configuration and security reasons, users need to register their e-mail address and company details. Once registered, inquiries should be sent to the Internet address ccxmail@watson.ccx.com as a standard text e-mail in one of the formats below:

1. Plain Text Format:
   1. Single Line Request Method FSR/Carrier code/Air waybill prefix/Air waybill number

      For example:
      FSR/AA/001/12345675
      FSR/BA/125/12345686

   2. Multi-Line 'Key=Value' Request Method
      
      msgtype=FSR
      ccd=Carrier code
      awp=Air waybill prefix
      awn=Air waybill number

      If multiple consignments are being checked, a blank line should be left between each consignment request. For example:
      
      msgtype=FSR
      ccd=AA
      awp=001
      awn=12345675
      
      msgtype=FSR
      ccd=BA
      awp=125
      awn=12345686

2. XML Format:

   (Carriers currently supported are AA, AC, BA, CP, CV, EK, QF, UA)
   

   <?xml version="1.0" encoding="UTF-8"?>
   <FSR xmlns="http://www.ccx.com/schema/ci/" xmlns:xsi="http://www.w3.org/2000/10/XMLSchema-instance" xsi:schemaLocation="http://www.ccx.com/schema/ci/ http://www.ccx.com/schema/ci/ci_fsr.xsd" version="0">
       <ConsignmentDetail>
           <AirlinePrefix> 001</AirlinePrefix>
           <AWBSerialNumber> 12345675</AWBSerialNumber>
       </ConsignmentDetail>
       <FlightDetails>
           <CarrierCode> AA</CarrierCode>
           <AirportCodeDeparture> XXX</AirportCodeDeparture>
           <AirportCodeArrival> XXX</AirportCodeArrival>
       </FlightDetails>
   </FSR>
   

   Use the FSR layout (e.g. by cutting and pasting into an email) and fill in AirlinePrefix, AWBSerialNumber and optionally CarrierCode. Send to ccxmail@watson.ccx.com as usual.

   The response will be sent as a XML FSA (see the full schema for details).

   The FlightDetails component is optional and only required if the user wishes to specify a carrier other than that represented by the air waybill prefix. The airport codes are included for syntactical correctness but are not processed.

3. Cargo-IMP Format:

   If you would like to receive a response in Cargo-IMP format, rather than the plain text, then you simply have to add style=imp at the beginning of the email message as shown below.
   
   style=imp
   FSR/AA/001/12345675
   FSR/BA/125/12345686

   This also works with the Multi-Line 'Key=Value' format.

CargoConnect parses the request and answer message to ensure that the contents are correct. If any errors are detected then CargoConnect adds an error message informing you that there has been a problem.

You may be interested in the EDI Tunnelling service which allows IATA standard messages, such as FWB/FSU, to be exchanged via e-mail.